At LFO Pty Ltd, we stand behind the quality of our products and services. This Sales & Warranty policy outlines the terms and conditions of our warranty coverage, return policies, and customer responsibilities.
Please read this policy carefully to understand your rights and obligations when purchasing from us.
New Equipment
DOA Period
Refurbished
Warranty Coverage
A: New Equipment Warranty
A 1 year RTB (Return to Base) warranty on all new equipment, unless specified.
DOA Period: DOA period for all products is strictly 7 days from date of purchase. After this date, manufacturer warranty repair procedures apply.
B: EX Lease/Refurbished Equipment
30 days or 3 months warranty as specified on invoice for EX Lease/Refurbished Equipment unless specified otherwise.
C: Software & Data Exclusions
IMPORTANT: Viruses and other software related issues are NOT covered under warranty across all products.
Warranty covers PARTS and LABOUR only. It is the customer's responsibility to ensure antivirus software is maintained and updated to prevent software corruption.
All software issues are the responsibility of the customer, including back-up of data.
D: Payment Terms
We are strictly COD (Cash on Delivery) for System/Parts and Computer Services unless on credit application.
E: Express Warranty Disclaimer
LFO Pty Ltd makes no other express warranty or condition whether written or verbal.
F: Implied Warranty Limitations
Any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the conditions as detailed below.
G: Warranty Exclusions
The Maintenance Agreement does not cover malfunctions caused by the equipment being damaged including, but not limited to:
Not Covered:
• Physical damage
• Misuse of product against designed purpose
• Any liquid damage
• Damage caused by lightning strike/power surges
H: Battery Exclusion
Batteries are not covered under warranty as it is a consumable.
I: Warranty Claim Process
EX Lease/Refurbished Items: All warranty claims for our EX Lease/Refurbished items must be RTB (Return to Base) unless specified. If we cannot fix your fault, we will exchange for a similar product where possible.
New Equipment: All new equipment has manufacturer warranty and must be returned direct to the manufacturer for any warranty claims. It is the customer's sole responsibility to obtain manufacturers DOA and RA numbers where applicable.
Returns & Refunds
J: Change of Mind Policy
NO REFUNDS: LFO Pty Ltd does not offer refunds or exchanges if you simply change your mind or for incorrect choice.
A credit note may be offered at -15% restocking fee of the returned goods. All goods must be returned with sufficient packaging as originally purchased.
K: Data Loss Disclaimer
CRITICAL: LFO Pty Ltd will not be held responsible for loss of data due to hardware faults or software corruption.
L: Sales Invoice Requirement
For all warranty returns, the customer must provide the original Sales Invoice provided at the time of purchase.
Lost Invoice Fee: In the case the customer has misplaced/lost their original Sales Invoice, an administration fee of $15 will be charged to reproduce a Sales Invoice, which is compulsory for all warranty claims.
Important Reminders
✓ Keep Your Invoice: Always retain your original sales invoice for warranty claims.
✓ Backup Your Data: Regularly backup your data to prevent loss during repairs.
✓ Maintain Antivirus: Keep antivirus software updated to avoid software-related issues.
✓ Understand Coverage: Review what is and isn't covered under your warranty.
Warranty Questions?
If you have any questions about our warranty policy or need to make a claim, please contact us:
Website: www.lfo.com.au
Email: sales@lfo.com.au