Term & Conditions

Within this terms and conditions document, “we” “us” and “our” refers to LFO Pty Ltd. Your access to and use of all information on the website www.lfo.com.au, including but not limited to the purchase of our products, is provided subject to the following terms and conditions.

We reserve the right to amend these terms and conditions at any time, and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We recommend that each time you access our website, you read these terms and conditions.

Website Services

A: LFO Pty Ltd reserve the right to change and/or withdraw any product displayed on this site without notice at any time before your order is accepted.

B: LFO Pty Ltd endeavor to ensure that our product information is current, however we give no undertaking as to the availability of any product advertised on our website. Every effort has been made to reflect products as accurately as possible (e.g. colours and images of our products), but they may vary from the pictures and descriptions as displayed.

C:  All prices are in Australian Dollars (AUD) and are GST inclusive. LFO Pty Ltd reserve the right to amend our prices at any time without notice.

D:  Postage is an additional charge, calculated at the time of purchase in accordance with your address for delivery. Unless stated otherwise where coupons and special delivery services are stated.

E:  No contract shall come into existence until LFO Pty Ltd accept your order, and we reserve the right to accept or reject any order in our absolute discretion. Any acceptance will be subject to these terms and conditions, to the entire exclusion of any others you may seek to impose.

D:  When you order from www.lfo.com.au, we require you to provide your name and address for delivery, email, telephone contact and payment details. LFO Pty Ltd undertake to take due care with this information. However in providing us with such information, you accept that LFO Pty Ltd are not liable for its misuse due to an error in transmission, virus or malware.

E:  Legal title to all products purchased on this website passes to you when we receive payment. By purchasing, you agree that the sales contract is to be taken to have occurred and the sales contract formed in Australia and is to be governed by the laws of Australia, notwithstanding the location in which you reside or are located at the time you place your order or make your payment.

F:  All risk of loss or damage to your ordered product passes to you when LFO Pty Ltd dispatch the product.

G:  Our website (www.lfo.com.au) may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of, or privacy compliance by, any linked website. Any hyperlink on our website (www.lfo.com.au) to another website does not imply our endorsement, support, or sponsorship of the operator of that website, nor of the information, goods or services which they provide. LFO Pty Ltd are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Service & Repair

A: It is the customer’s sole responsibility to ensure the drop off and pick-up of all products.

B: All products booked in attract a $55 administration fee if no chargeable repair or service is performed (excluding warranty items).

C: Strictly no testing will be conducted on drop-off or pick-up items on Saturday’s.

D: Our Standard Class Package service and repair time frame is 5-10 business days, excluding weekends.

Standard Class Package service and repair time frame is based on a first in, first serve basis.

Gold Class Package service and repair time frame is 1-3 business days, excluding weekends. In the event, the Gold Class Package service and repair requires a specific part to be ordered, in order to complete the repair, the 1-3 business days rule will be exempt, until the required part has been received by LFO Pty Ltd. Repairs are prioritized by LFO Pty Ltd based on the customer’s choice of repair package. Gold Class Package will hold priority over the Standard Class Package.

E: Once service has been completed, it is the customer’s sole responsibility to pick-up goods, no later than 7 days from when the customer is contacted. If goods are not collected within 7 days of being contacted, customer will be charged a holding fee of $10 per day for a further 7 days maximum, in which after this time, your goods will be disposed of, without any further notification.

F: The Repair Invoice provided at time of drop off for repair and service MUST be presented at time of pick-up.

LFO Pty Ltd reserves the right to REFUSE the release of any repair and service item, unless the Repair Invoice or sufficient photo ID with matching name and address to that of the Repair Invoice is provided. In the instance you are delayed with the pick-up of your service or repair item within the specified time frame, section: E applies.

G: LFO Pty Ltd reserves the right to refuse the release of any service and repair until the full outstanding balance has been paid. In the instance you are delayed with the pick-up of your service or repair item within the specified time frame, section: E applies.

H: Most repairs entail the hard drive being wiped. This results in complete loss of all data. It is the customer’s sole responsibility to specifically request data back-up. Data back-up can be provided at an additional cost.

I: All hardware repairs where replacement of hardware is issued are provided with 12 months warranty on the specified part only. Software repairs do not come with warranty.

J: LFO Pty Ltd takes no responsibility for any further faults or damage found on any service and repair item whilst in our possession.